Big West of California is dedicated in its efforts to produce petroleum products in a manner that is not only safe but also environmentally sound. Our first responsibility will always be to the planet and its inhabitants. We are a company that:

• puts the safety of its employees and neighbors before anything else.
• believes in the protection of all species and their habitants.
• is proactive in our obligation to protect the earth.
• is committed to its overall responsibility to the community.
• takes its obligations seriously.

Reaching Out

As a new member of this community, our primary concern is to do what is environmentally correct. We extend to you the use of our 24-Hour Hotline Telephone Number. By calling the hotline number you will be assured of reaching a representative of the refinery who can address your questions and concerns.

Want to Help?

There will be those rare occasions when we will have unforeseen mechanical problems or electrical failures, odors, or visible emissions may be detected outside the perimeter of this facility. In order to respond quickly to community concerns regarding these issues, a 24-Hour Hotline Number has been provided for you to speak directly with a representative of the refinery who may answer your questions. You can help by providing us information to assist us in our efforts:

1. Description of the environmental concern
2. Your location in relationship to the refinery
   • Street name
   • Direction (North, South, East, West) from the facility
   • Distance
3. For odors describe smell:
   • Sweet
   • Sour
   • Musty
   • Natural Gas
   • Rotten Egg
   • Other
4. Contact information for additional follow-up if requested

The end result of this team effort will help to ensure a quick resolution.

Controlling Valley Pollution

Volatile Organic Compounds (VOC's) are smog-forming chemicals that create 22 tons of air pollution in our valley each year. Nearly 60% of the valley air pollution is caused by cars and trucks! Armed with this knowledge, how can you help reduce valley smog?

Here are a few tips:

At Home -

1. Deodorants, hair spray, cleaning products and air fresheners are just a few examples of items containing VOC's. Read labels and select products that are water-based to become an air friendly consumer.
2. Use an electric or manual lawn mower and barbecue using natural gas or propane.
3. Shop by phone, mail and Internet. Your car emits far more pollutants in its first minutes of operations so if you must drive, do all your errands in one trip.
4. When replacing your vehicle, look for the most fuel efficient and lowest polluting model.
5. Make sure paint products are tightly sealed.
6. Recycle anything and everything. Compost when possible.

At Work -

1. Bring your lunch to work. You will find  that you are saving money on food and fuel. You will have more time at lunch to eat and relax.
2. Carpool when possible or even ride a bicycle. All company vehicles should be tuned up on a regular basis.
3. Use teleconferences for meetings with customers or partners not located at your facility rather than driving or flying. If you must attend out-of-town meetings, try taking the train.
4. Recycle paper, cardboard, cans and bottles.

Environmental Hotline Number
661-635-2442

"Join Us in Protecting our Environment"